Hood’s early ambitions to be a writer—she has published about 30 books since hanging up her uniform—clearly helped her to manage the job’s exhausting schedule and no less exhausting sexism, with an Ephronian approach of turning it all into copy. After all, there can’t be many better proving grounds for a student of human behavior than an airline. So it’s a shame that in her effort to keep things breezy, Hood sometimes pulls her punches, relying on surface detail to carry the story, and quickly shifting away from darker topics, as though she’s reluctant to go beyond the barstool anecdote.